Admin v5.1 — Closing the loop on customer reports
Organization admins can now see and respond to customer-reported issues directly from the event detail page, with full conversation threads and email alerts.
Highlights
- Admins can now view and reply to customer-reported issues right from the event detail page.
- Email alerts notify the right staff as soon as a new report or reply comes in.
New features
Customer Reports on event details
Qualifying organization admins (event organizers, executives, owners, and staff with event management permissions) now see a “Customer Reports” section on each event’s detail page, showing every customer-submitted issue for that event. Admins can open a thread, read the full conversation, and reply directly, with unanswered reports surfaced first so nothing falls through the cracks.