Signing in and resetting your password

Having trouble signing in? This guide covers how sign-in works, how to reset a forgotten password, and what to try when something doesn’t arrive.

How Sign-In Works

On the website, click Sign in at the top of the page.

1. Enter your email or phone number in the one field, then click Next.
2. If your account uses an email, you’ll be asked for your password.
3. If your account uses a phone number, we text you a code. Enter it on the “Enter verification code” screen. Phone accounts don’t have a password.

In the Vega app, sign-in starts with “What’s your phone number?”. Enter your number and tap Continue. To sign in with an email instead, tap Use Email below it.

Reset a Forgotten Password (Website)

1. Click Sign in, enter your email, and click Next.
2. On the password screen, click Forgot password?.
3. Enter your email in Email Address and click Send Reset Link. You’ll see a confirmation.
4. Open the reset email and click the link.
5. Enter a New Password and click Reset Password.

Choose a password with at least 8 characters, including an uppercase letter and a number.

Reset a Forgotten Password (App)

1. Tap Use Email.
2. Tap Forgot Password?.
3. Enter the email you sign in with and tap Send.

You’ll get a reset link by email. The app may call it a code, but it’s the same link as on the website. Open it and set your new password.

Didn’t Get the Reset Email?

• Check your spam or junk folder. The email comes from a general sender address and can be filtered.
• Check the email address. Use the exact email your account uses. If no account has that email, no email is sent.
• Signed up with a phone number? If you never added an email, your account has no password. Sign in with your phone number instead.
• Wait a few minutes, then try again.

“Invalid Reset Link”

Reset links expire after a while and work only once. If you see “Invalid Reset Link”, click Request New Reset Link and use the newest email.

Wrong Password or “Too Many Attempts”

If your email or password isn’t accepted, you’ll see the same message whether the password is wrong or no account uses that email. So:

• Try any other email you might have used.
• Try signing in with your phone number.
• Reset your password if you’re not sure of it.

If you see “Too many attempts. Please try again later.”, wait a while before trying again.

Not Getting a Text Code?

• Check that you have signal and can receive texts.
• Check that you entered the right phone number.
• Use Resend code to get a new one.

If you see “Account not found” for your phone number, your account may use an email instead. Try your email.

Changing Your Email or Password

There’s no screen to change your email or password while signed in.

• To change your password: sign out and use Forgot password? as shown above.
• To add another way to sign in: open your account menu, go to Settings, and under “Sign-in methods” use Add Email or Add Phone.
• To change the email on your account: contact support.

Still Stuck?

Use Report a problem in Vega, or Contact Support. Tell us the email or phone number you’re trying to sign in with.

Signed in, but your tickets aren’t there? See Can’t find your tickets.