Ticket transfers allow attendees to send their tickets to another person. As an administrator, you control whether transfers are permitted and under what conditions.

Enabling Transfers

1. Open your event and navigate to Settings > Ticket Policies.
2. Toggle Allow Ticket Transfers on.
3. Configure the transfer rules:
   • Transfer deadline – how close to the event start time transfers are allowed (e.g., 24 hours before)
   • Max transfers per ticket – limit how many times a single ticket can change hands
   • Require recipient account – whether the recipient must have a Vega account or can claim via email

How Transfers Work

1. The original ticket holder initiates a transfer from their ticket dashboard.
2. They enter the recipient’s name and email address.
3. The recipient receives an email with a link to claim the ticket.
4. Once claimed, the original holder’s ticket is voided and a new ticket is issued to the recipient.

Admin Transfer Management

From the Orders & Attendees section of your event, administrators can:

• View the full transfer history for any ticket
• Manually initiate a transfer on behalf of an attendee
• Revoke a pending transfer before it is claimed
• Override transfer restrictions when needed

Tips

• Communicate your transfer policy clearly on the event page to reduce support requests.
• Disabling transfers for certain ticket types (e.g., complimentary tickets) helps prevent unauthorized redistribution.
• If your event requires identity verification at the door, ensure transferred tickets carry the updated attendee name.