Payment Settings

Payment Settings control how transactions are handled across your Vega organization. Configure these options before your first paid event goes live.

Accessing Payment Settings

Navigate to Settings > Payment Settings in the admin dashboard.

Key Settings

Currency

Select the default currency for your organization. All ticket prices and payouts will use this currency unless overridden at the event level.

Fee Handling

Choose who absorbs the processing fees:

• Pass fees to attendees – the buyer pays the base ticket price plus a service fee at checkout
• Absorb fees – your organization covers the processing fees and the buyer pays only the listed ticket price

Refund Policy

Define your default refund policy:

• Full refunds allowed up to a configurable number of days before the event
• Partial refunds with an admin-defined percentage
• No refunds – all sales are final

Each event can override the organization-level refund policy if needed.

Tax Settings

If applicable, configure tax collection:

• Enable or disable tax
• Set the tax rate or integrate with an automatic tax calculation service
• Specify how tax is displayed (inclusive vs. exclusive)

Payout Schedule

Payouts are managed through Stripe. By default, Stripe sends payouts on a rolling basis (typically 2 business days after a transaction). You can adjust your payout schedule in the Stripe dashboard.

Tips

• Clearly display your fee structure and refund policy on event pages to set attendee expectations.
• If you absorb fees, factor the processing cost into your ticket prices.
• Review your payment settings before each major event to ensure everything is configured correctly.