Organization Settings define the global defaults that apply across all of your events, groups, and community pages. Configuring these correctly ensures a consistent experience for your team and your attendees.

Accessing Organization Settings

Click your organization name in the top-left corner of the admin dashboard, then select Settings.

General Information

• Organization name – your official organization name
• Contact email – the email address displayed to attendees for support inquiries
• Phone number – optional contact phone number
• Website – link to your organization’s primary website

Timezone

Set your organization’s default timezone. This timezone is used for:

• Event start and end times (unless overridden per event)
• Sales start and end dates for tickets
• Reporting and analytics timestamps

Default Event Settings

Pre-configure defaults that apply when creating new events:

• Default venue – pre-select a frequently used space
• Default refund policy – set the baseline refund terms
• Default ticket settings – such as fee handling and transfer policies

Notifications

Control which email notifications organization admins receive:

• New ticket purchases
• Daily sales summaries
• Low inventory alerts
• Refund and transfer activity

Tips

• Complete all organization settings before creating your first event.
• Use the contact email to route attendee inquiries to the right team.
• Review notification preferences to avoid inbox overload as your event volume grows.